Open an SSH connection to any node in the cluster and log in using the root account. You can also use the command line to gather log and configuration files. The Archived Info Manager section contains a list of gathered files, the date they were gathered, and the size of the file. When the gather process is complete, the files are automatically uploaded to the Isilon FTP site. In the Log section, click Expand to see when each stage of the gather process is complete. It takes several minutes to gather the log and configuration files. We’ll continue this demonstration on OneFS 7.0. The steps are the same for all versions from this point. On OneFS 6.5 and earlier, click Help, point to Diagnostics, and then click Gather Info. On OneFS 7.0 and later, click Help then click Diagnostics. Log in to any node in your cluster using the root account.ĭepending on the version of OneFS you’re running, the next step is different. In this video, we look at how to collect these files using the Isilon OneFS web administration interface and the command line interface.įirst let’s use the OneFS web administration interface. Log and configuration files can help EMC Isilon Technical Support troubleshoot and resolve issues with your cluster. Hello, I’m Kirsten Gantenbein, a Senior Technical Writer at EMC Isilon. The KB article provides a written description of these procedures and links to related articles such as “How to upload files to Isilon Technical Support”.įor questions and feedback about this blog or videos, email To provide documentation feedback or request new content, email Transcript This video is based on the popular Knowledgebase (KB) article “How to collect node information, including log files” (log in to the EMC Online Support site to view this article). Watch the video “How to Collect Files for EMC Isilon Technical Support” for a demonstration of these procedures. From the OneFS command-line interface, run the isi_gather_info command.In OneFS 6.0.x through 6.5.x, go to Help > Diagnostics > Gather Info and click Start Gather.In OneFS 7.0.x through 7.1, go to Help > Diagnostics and click Start Gather.From the OneFS web administration interface:.To start this process, follow one of these procedures: This file is then automatically uploaded to the Isilon FTP site where the Support Engineer can access it. This process creates a single file that contains all of your cluster’s log and configuration information. ![]() To do this, you’ll need to run a process to collect this information. When working with EMC Isilon Technical Support to troubleshoot an issue with your cluster, you may be asked to send your cluster’s log and configuration files to an Isilon Support Engineer. Energy, Climate Action & Sustainability.APEX Cloud Platform for Red Hat OpenShift.APEX Cloud Platform for Microsoft Azure.APEX Data Storage Services Backup Target.
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